Download Articles of Interest
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Managing Intangibles
By making the traditionally intangible aspects of an organisation tangible, managers can benefit from superior information and greater choice. This new perspective combines insights and knowledge that would previously only have been available by chance alone with a comprehensive view of the organisation in question. Read online or download here.
Linking Financial Values and Cultural Values
The financial and cultural values of an organisation often appear to be two separate and distinct entities. However, simultaneously linking and managing them can have a major impact on the success of both strategy and its execution. Read online or download here.
Actions for Enterprise Collaboration
Companies need to innovate relentlessly to even stand still in an increasingly global and competitive economy. No longer is it sufficient to deliver incremental improvements at a leisurely pace. Instead disruptive innovations of the type that fundamentally alters markets and business processes must be sought out and delivered regularly and predictably. Disruptive innovation must become a core business process. This article shows how to achieve this. Download here.
An Integrated Model for Strategic HR
Outlines 4G as encompassing traditionally disparate areas of HR and offering new, interlinked solutions. Download here.
Using Social Relationships to Optimise CRM
This paper shows how 4G can be used for the purpose of systematically managing and optimising Call Centres and CRM functions. Specifically it focuses on improvements in productivity and performance. Download here.
Boosting Team Performance
Illustrates a number of team building and management myths, along with introducing 10 attributes of successful teams. Download here.
Systematic Team Building
Introduces the systematic nature of 4G when applied to teams. The paper also references the influence of financial incentives and staff retention. Download here.
